Returns & Exchange Policy

Dhamani1969 Exchange Policy

Dhamani1969 offers a 14-day exchange policy on all items. If you are not satisfied with your purchase, you may return the order by contacting us at +971506585532 or via email at salesdpt@dhamani.ae. Please include your order number, purchase name, contact number, email, and reason for return.

Terms and Conditions:

• Exchange Period: Products can be exchanged within 14 days from the date of receipt. Please ensure you have the proof of purchase and that the product is in its original condition. Exchanges are subject to approval by our Quality Control team. Without a purchase receipt, exchanges will not be possible.
• Value of Exchange: Items can be exchanged for products of equal or higher value. If the exchange item is of lesser value than the original item, a refund will not be provided. Jewelry exchanges are subject to approval.
• Promotional Items: Jewelry received as a gift from any promotion or campaign cannot be exchanged or refunded.
• Personalized and Customized Items: Personalized orders, customized jewelry, or altered jewelry (including resized, engraved, or embossed items) cannot be canceled, returned, or exchanged.
• Payment Processing: For credit/debit card payments, please note that your bank or card issuer may take 2-15 additional business days to process the transaction.
• International Shipments: For shipments outside the UAE, customers must bear the costs of shipment charges, bank fees, taxes, customs, and duties (if applicable).
• Policy Amendments: Dhamani1969 reserves the right to amend this policy without prior notice.